Privacy Policy

We take your privacy seriously.

Privacy Policy

Last Updated: Tuesday, 4 June 2024

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, staymetmel.com.au, book accommodations directly with us, or otherwise interact with our services. Please read this policy carefully so we can understand our views and practices regarding your data and how we will treat it.

1. Information We Collect

Personal Data We may collect personal identification information from you in various ways, including, but not limited to, when you visit our site, register on the site, place a booking, subscribe to the newsletter, and in connection with other activities, services, features, or resources we make available on our site. You may be asked for, as appropriate, your name, email address, mailing address, phone number, and payment information.

Non-Personal Data We may collect non-personal identification information about you whenever you interact with our site. This information may include the browser name, the type of computer, technical information about your means of connection to our site, such as the operating system and the Internet service providers utilised, and other similar information.

2. How We Use Collected Information

We may collect and use your personal information for the following purposes:

To improve customer service: Your information helps us respond more efficiently to customer service requests and support needs.
To personalise user experience: We may use information in the aggregate to understand how our users use the services and resources provided on our site.
To process payments: We may only use the information you provide about yourself when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
To send periodic emails: We may use your email address to send you information and updates about your order and to respond to your inquiries, questions, and other requests.

3. How We Protect Your Information

We adopt appropriate data collection, storage, processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

4. Accessing and Updating Your Information

You have the right to access and update your personal information anytime. If you need to update or correct your personal information, you may do so by:

5. Deletion of Your Information

You have the right to request the deletion of your personal information. If you wish to delete your account or any personal data we hold about you, please contact us at hello@staymetmel.com.au. We will process your request and delete your information according to applicable laws and regulations.

Please note that some information may need to be retained for legal or administrative purposes, such as:

Compliance with Laws and Regulations: Retaining data to comply with legal obligations, such as tax laws, anti-money laundering regulations, or other legal requirements.
Regulatory Requirements: Keeping records as local, state, or federal regulations require.
Booking and Payment Records: Retaining data related to bookings and payments for accounting and auditing purposes.
Contracts and Agreements: Storing records of agreements and contracts between you and your customers for future reference.
Handling Disputes: Keeping data to address any disputes or issues that may arise regarding bookings or payments.
Fraud Prevention and Security: Storing data to prevent, detect, and address fraud and other security issues.
Security Audits: Keeping logs and records for security audits and investigations.
Opt-Out Records: Retaining records of users who have opted out of marketing communications to ensure compliance with their preferences.
Business Records: Maintaining data for general business administration and record-keeping purposes.

6. Sharing Your Personal Information

We do not sell, trade, or rent your personal identification information.

7. Changes to This Privacy Policy

We may update our Privacy Policy occasionally to reflect changes in our practices, services, and legal obligations. When we make changes to this policy, we will:

Notify Users: Email hello@staymetmel.com.au and/or place a prominent notice on our website.
Effective Date: Include the effective date of the updated policy at the top of the Privacy Policy page.

We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information. Your continued use of our website and services is your agreement with this Privacy Policy and any updates.

Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please get in touch with us at:

Email: hello@staymetmel.com.au
Phone: 0408314757
Address: Yarraville, Melbourne, Victoria Australia 3013